Refund policy

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🛍️ Returns & Exchanges

Return Policy (30 Days)

You have 30 days from delivery to request a return.

  • Items must be unworn/unused, with tags, in original packaging, and with proof of purchase.
  • Contact us at returns@spicyasscustoms.com to start a return. Send returns to: P.O. Box 364, Calhan, CO 80808.
  • Important: Items sent without authorization cannot be accepted.
Damaged or Incorrect Items

Please inspect your order on arrival. If defective, damaged, or incorrect, contact returns@spicyasscustoms.com immediately so we can resolve it.

Non-Returnable Items

We cannot accept returns on:

  • Perishable goods (food, flowers, plants)
  • Custom or personalized items
  • Personal care products (beauty items)
  • Hazardous materials, flammable liquids, or gases
  • Sale items & gift cards

If you’re unsure about your item, contact us before returning.

Exchanges

The fastest way to get the item you want is to return your item and place a new order.

EU Customers (14-Day Cooling-Off)

Orders shipped to the EU can be canceled or returned within 14 days for any reason.

  • Items must be in original condition, with tags and packaging.
  • Include proof of purchase.
Refunds
  • After we receive & inspect your return, we’ll notify you.
  • Approved refunds are processed to your original payment method within 10 business days.
  • Banks may take extra time to post the refund.
  • If 15+ business days have passed since approval, contact returns@spicyasscustoms.com.